Harleston Jewellers Terms & Conditions

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may use our website ("our site"). Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out the terms on which We process any personal data We collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

• Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase products from our site, our Terms and Conditions will apply to the sales.

www.harlestonjewellers.co.uk is registered in England and Wales under company number 10028740. Our VAT number is GB 235 8607 91.

At Harleston Jewellers, we take great care to ensure our customers are fully informed before making a purchase. We aim to provide accurate descriptions, clear photographs, and measurements upon request to help you shop with confidence.

Please read the following policy carefully before placing an order.

Change of Mind

We do not offer refunds or exchanges for purchases made in-store or online where the reason for return is simply a change of mind or personal preference.

In many cases, we supply additional photographs, measurements, and product details on request before the order is placed. Once confirmed, these orders are considered final unless the item is faulty or materially not as described.

Online Orders – Your Right to Cancel

If you placed your order online or by email/phone (a ‘distance sale’), you may have a legal right to cancel within 14 days of receiving the item under the Consumer Contracts Regulations. This right does not apply in the following circumstances:

• The item has been customised or made to order

• The item has been engraved or altered at your request

• The item is exempt for hygiene reasons (e.g. earrings)

• You were given full details (photos, measurements etc.) before purchase and the item was bought based on this individual guidance

To request a return under the cancellation period, you must notify us in writing within 14 days of delivery. You will then have a further 14 days to return the item at your own cost using a tracked and insured postal service.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition

• Be returned in the original packaging with all tags, certificates and documentation

• Be accompanied by proof of purchase

We reserve the right to refuse a refund or reduce the refund amount if the item shows signs of wear, use, or damage.

Faulty or Incorrect Items

If your item arrives damaged or significantly not as described, please contact us within 48 hours of delivery with photographs of the issue. We will arrange for a replacement, repair or full refund including return postage, where applicable.

Custom, Personalised & Hygiene-Sensitive Items

We are unable to accept returns or offer refunds for the following:

• Custom-made or commissioned pieces

• Engraved or altered items

• Earrings (due to hygiene regulations)
  Unless the item is faulty, these products are excluded from cancellation under UK law.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 working days.

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes We made, as they are binding on you.

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us on 01379 855297 or by writing to us at sales@harlestonjewellers.co.uk.

Although We have taken every care in the preparation of the content of our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

To contact us, please phone us on 01379 855297 or email sales@harlestonjewellers.co.uk.

Thank you for visiting our site.